Here, at Elizabeth Scott, providing a trusted, professional service for our all our customers is our priority.

Always prepared to go the extra mile, we always listen to your requirements and deliver a service above and beyond your expectations. 

Founded in 2009 by Julia Dajani, Elizabeth Scott has built a reputation as a trusted, honest estate agent that is proactive in their approach and committed to delivering a personal service. Julia Dajani has worked in South West London and East Surrey for 15 years.  Her decision to start her own company was fuelled by the bad practices of other agents. Not wanting to be a part of that she thought the best option was to start her own company and offer the kind of service she would expect as a buyer, seller, tenant or landlord.  

Operating from a centralised office and with a team of mobile agents covering South West London and East Surrey, Elizabeth Scott ensures your property has exposure to a wider market place.

The buying and letting process has evolved and now almost 90% of buyers and tenants use the Internet to search for property. People no longer have the time or the need to walk into every estate agent to register their details. This means the need for multiple high street branches is greatly reduced. 

We are based in a centralised office so we can remove the costly aspects of traditional estate agency fees and pass that saving on to our vendors and landlords. We have an experienced team based permanently in our Stoneleigh office and an expert team of mobile agents covering South West London and East Surrey.

We still operate according to the same high levels of best practice set by the organisations that govern the industry but our internet rather than high street presence means we can do it at a minimal cost. 

Elizabeth Scott has gone from strength to strength and continues to grow even stronger mostly through recommendations, and repeat business.

For a business that started in the recession, to still be going strong, with very little advertising for new business…… we must be doing something right!

Elizabeth Scott

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible.  We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.

• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you.  A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.

• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff. 

• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd

Milford House

43-45 Milford Street

Salisbury

Wiltshire

SP1 2BP

01722 333 306

www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. 

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.